This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Malaria Consortium is recruiting for a Grievance Redress Mechanism Manager to join our team in Lagos, Nigeria.
The Grievance Redress Mechanism (GRM) Manager will be responsible for overseeing the management and resolution of grievances received from community members, beneficiaries, and other stakeholders related to Malaria Consortium’s Malaria IMPACT project in Lagos, Nigeria. The role will be responsible for ensuring that all grievances are handled in a timely, fair, and effective manner and that feedback is provided to the relevant stakeholders. The Manager will supervise the Assistant Communication Officer.
The successful candidate will have:
A degree in a relevant field such as social sciences, development studies, or related fields
Minimum of 5 years of experience in a similar role, with a proven track record of successfully managing grievance mechanisms.
Strong understanding of accountability principles and mechanisms for community-based programs
Excellent communication, interpersonal, and team management skills
Ability to work independently with minimal supervision.
Fluency in English, both written and spoken.
We need to keep beneficiaries safe so our selection process reflects our commitment to safeguarding. Please find our Code of Conduct, Safeguarding Policy and Privacy Notice here.
This role is conditional of Malaria Consortium securing funding for this role.
Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.
This is a fixed term contract for the period of 2 years depending on funding.
To apply for this position you will need to have the right to work in Nigeria.
The Company
Established in 2003, Malaria Consortium is one of the world’s leading non-profit organisations specialising in the prevention, control, and treatment of malaria and other communicable diseases among vulnerable populations.
Our mission is to save lives and improve health in Africa and Asia through evidence-based programmes that combat targeted diseases and promote Universal Health Coverage.
What We Do
We are dedicated to ensuring our work is supported by strong evidence and remains grounded in the lessons we learn through implementation. We explore beyond current practice, to try out innovative ways – through research, implementation, and policy development – to achieve effective and sustainable disease management and control.
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Privacy Policy
Malaria ConsortiumPrivacy Statement
The following explains how we Malaria Consortium (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Malaria Consortium is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 13 months after the vacancy has closed. After this period, it will be fully anonymised.
Only if you are successfully recruited, we will upload your details to our HR system, Cascade. As a member of staff you will sign a contract of employment and agree to additional terms on how your data is handled and stored.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Malaria Consortium can exercise the right to update this policy as and when required.
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